Difference between revisions of "SSE Meeting 25"

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INCOSE UK Service Systems Engineering Working Group  
 
INCOSE UK Service Systems Engineering Working Group  
  
Meeting: 6 June 2017, Keynsham, Bristol
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Meeting: 6 June 2017, Filton, Bristol
  
  
Line 15: Line 15:
  
 
== The data used ==
 
== The data used ==
* IS2016 paper Understanding Services Understanding Stakeholders  
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* IS2016 paper Understanding Services Understanding Stakeholders
* ASEC2016 submitted paper:  
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**Definitions
representation
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**Taxonomy
Simon W presented work looking at how to define/represent/model a service to maintain military vehicles.  This work has been carried out for an overseas customer over the last year.
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** Characteristics
===Findings ===
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** CMMI for services
Compared with Systems:
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** Service Oriented Architecture
* The same principles, processes and tool used for defining/developing systems are needed for developing systems
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** TOGAF
* Context diagram is key
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**  ITIL
* In a layered model, the Service-layer is on top of the Product layer
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* The Service life-s=cycle is different
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* ASEC2016 submitted paper: Comparison of Approaches to Engineering Services
* Stakeholder analysis is needed and is more important for Services than for Systems.
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** Electric Car Rental
* In contrast to systems, the key stakeholder outside the service.  eg in Healthcare the patient is outside the Service, but in a Systems model the patient could be inside the system.
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** Boris Bikes
 +
 
 +
* MODAF Service Views
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* Specification of service for Maintenance, Support and Training for military vehicles
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 +
==Findings ==
 +
* the Stakeholder analysis is key and needs to be applied
 +
* other artefacts could be related across case studies
 +
 
 +
==Way forward ==
 +
* Andrew to check SEBoK and SE Handbook to see if/where this work could best fit.
 +
* John to identify suitable contents list for a Services Engineering Handbook and see what information could fit where.
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* Iain to review standard stakeholder definitions and see if they need to change for Services
 +
 
  
===Way forward ===
 
* Simon to send brief analysis/model for comment
 
* All to study and compare with previous work.
 
  
 
== Next Meeting ==
 
== Next Meeting ==
  
 
Monday 11 September 2017 10-30 to 14-30, Rolls-Royce, Filton, Bristol.
 
Monday 11 September 2017 10-30 to 14-30, Rolls-Royce, Filton, Bristol.

Latest revision as of 13:09, 12 September 2017

INCOSE UK Service Systems Engineering Working Group

Meeting: 6 June 2017, Filton, Bristol


Contents

[edit] Attendees

Andrew Farncombe, Alan Crawford, John Davies, Iain Cardow, Simon Wright

[edit] Comparison of Service Representations

Various case studies, source documents, and findings from the group publications were compared and contrasted to see:

  • which techniques, processes, representations, etc. were seen to be useful in one studies
  • which could be identified across different case studies
  • which could be usefully applied to other case studies.

[edit] The data used

  • IS2016 paper Understanding Services Understanding Stakeholders
    • Definitions
    • Taxonomy
    • Characteristics
    • CMMI for services
    • Service Oriented Architecture
    • TOGAF
    • ITIL
  • ASEC2016 submitted paper: Comparison of Approaches to Engineering Services
    • Electric Car Rental
    • Boris Bikes
  • MODAF Service Views
  • Specification of service for Maintenance, Support and Training for military vehicles

[edit] Findings

  • the Stakeholder analysis is key and needs to be applied
  • other artefacts could be related across case studies

[edit] Way forward

  • Andrew to check SEBoK and SE Handbook to see if/where this work could best fit.
  • John to identify suitable contents list for a Services Engineering Handbook and see what information could fit where.
  • Iain to review standard stakeholder definitions and see if they need to change for Services


[edit] Next Meeting

Monday 11 September 2017 10-30 to 14-30, Rolls-Royce, Filton, Bristol.

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