Difference between revisions of "Related Work and Documents"

Revision as of 17:24, 30 October 2013

#	Item	Content	Link
1	BS ISO 37500 Outsourcing	Draft ISO Standard for Outsourcing	[[1]]
2	ITIL v3:	IT Services Management, mandated by UK Government on some service contracts (including Defence)	[[2]]
3	CMMI for Services	Capability Maturity Model	[[3]]
4	Cambridge Service Alliance	Cambidge University, BAE Systems, IBM plus others	[[4]]/
5	Complexity in Services: an Interpretive Framework	Cambridge Service Alliance Paper_June 2012	[[5]]
6	Service Systems Engineering (SEBoK)	Guide to the Systems Engineering Body of Knowledge	[[6]]
7	Smart Cities Framework	Guidance for decision-makers in smart cities and communities	[[7]]
8	Product Service Systems	Definition of Systems that comprise Product and Services	[[8]]
9	When Innovation Follows Promise - Why Service innovation is different	Cambridge Service Alliance Briefing Paper 2012. Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar	[[9]]

@@ Line 9: / Line 9: @@
 |1
 |BS ISO 37500 Outsourcing
-|Draft ISO Standard
+|Draft ISO Standard for Outsourcing
 |[[http://standardsdevelopment.bsigroup.com/Home/Project/201300069]]
 |-
 |2
 |ITIL v3:
-|IT Services Management, mandated by UK Gov on some contracts
+|IT Services Management, mandated by UK Government on some service contracts (including Defence)
 |[[http://www.itil-officialsite.com/]]
 |-
@@ Line 46: / Line 46: @@
 |Definition of Systems that comprise Product and Services
 |[[http://en.wikipedia.org/wiki/Product_service_system]]
+|-
+|9
+|When Innovation Follows Promise - Why Service innovation is different
+|Cambridge Service Alliance Briefing Paper 2012. Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar
+|[[http://www.cambridgeservicealliance.org/uploads/downloadfiles/When%20Innov%20follows.smallfile.pdf]]
+|-]]
 |-
 |}