Difference between revisions of "Related Work and Documents"
From Service Systems Engineering Group Wiki
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| Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | | Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | ||
|[[http://www.cambridgeservicealliance.org/uploads/downloadfiles/When%20Innov%20follows.smallfile.pdf]] | |[[http://www.cambridgeservicealliance.org/uploads/downloadfiles/When%20Innov%20follows.smallfile.pdf]] | ||
| + | |-]] | ||
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| + | |10 | ||
| + | |Service Systems Engneering Stages | ||
| + | | Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | ||
| + | |[[http://www.sebokwiki.org/wiki/Service_Systems_Engineering_Stages]] | ||
|-]] | |-]] | ||
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Revision as of 09:37, 26 November 2013
| # | Item | Content | Link |
|---|---|---|---|
| 1 | BS ISO 37500 Outsourcing | Draft ISO Standard for Outsourcing | [[1]] |
| 2 | ITIL v3: | IT Services Management, mandated by UK Government on some service contracts (including Defence) | [[2]] |
| 3 | CMMI for Services | Capability Maturity Model | [[3]] |
| 4 | Cambridge Service Alliance | Cambidge University, BAE Systems, IBM plus others | [[4]]/ |
| 5 | Complexity in Services: an Interpretive Framework | Contains 76 reasons for services to be complex!! Cambridge Service Alliance Paper_June 2012 | [[5]] |
| 6 | Service Systems Engineering (SEBoK) | Guide to the Systems Engineering Body of Knowledge | [[6]] |
| 7 | Smart Cities Framework | Guidance for decision-makers in smart cities and communities | [[7]] |
| 8 | Product Service Systems | Definition of Systems that comprise Product and Services | [[8]] |
| 9 | When Innovation Follows Promise - Why Service innovation is different | Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | [[9]] |
| 10 | Service Systems Engneering Stages | Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | [[10]] |
