Difference between revisions of "Related Work and Documents"
From Service Systems Engineering Group Wiki
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|5 | |5 | ||
| + | |Cambridge Service Alliance Definitions | ||
| + | |List of definitions for services that could clarify discussions. Especially with regard to seeing a service from different perspectives (supplier, procurer, customer) | ||
| + | |[[http://www.cambridgeservicealliance.org/research/research-wiki.html]]/ | ||
| + | |- | ||
| + | |6 | ||
|Complexity in Services: an Interpretive Framework | |Complexity in Services: an Interpretive Framework | ||
|Contains 76 reasons for services to be complex!! Cambridge Service Alliance Paper_June 2012 | |Contains 76 reasons for services to be complex!! Cambridge Service Alliance Paper_June 2012 | ||
|[[http://www.cambridgeservicealliance.org/uploads/downloadfiles/Alliance%20Paper_June%202012_Complexity%20in%20Services.pdf]] | |[[http://www.cambridgeservicealliance.org/uploads/downloadfiles/Alliance%20Paper_June%202012_Complexity%20in%20Services.pdf]] | ||
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| − | | | + | |7 |
|Service Systems Engineering (SEBoK) | |Service Systems Engineering (SEBoK) | ||
|Guide to the Systems Engineering Body of Knowledge | |Guide to the Systems Engineering Body of Knowledge | ||
|[[http://www.sebokwiki.org/wiki/Service_Systems_Engineering]] | |[[http://www.sebokwiki.org/wiki/Service_Systems_Engineering]] | ||
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| − | | | + | |8 |
| − | + | ||
|Service Systems Engneering Stages (SEBoK) | |Service Systems Engneering Stages (SEBoK) | ||
| Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | | Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | ||
|[[http://www.sebokwiki.org/wiki/Service_Systems_Engineering_Stages]] | |[[http://www.sebokwiki.org/wiki/Service_Systems_Engineering_Stages]] | ||
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| − | | | + | |9 |
|Smart Cities Framework | |Smart Cities Framework | ||
|Guidance for decision-makers in smart cities and communities | |Guidance for decision-makers in smart cities and communities | ||
|[[https://www.innovateuk.org/web/future-cities-special-interest-group]] | |[[https://www.innovateuk.org/web/future-cities-special-interest-group]] | ||
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| − | | | + | |10 |
|Product Service Systems | |Product Service Systems | ||
|Definition of Systems that comprise Product and Services | |Definition of Systems that comprise Product and Services | ||
|[[http://en.wikipedia.org/wiki/Product_service_system]] | |[[http://en.wikipedia.org/wiki/Product_service_system]] | ||
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| − | | | + | |11 |
|When Innovation Follows Promise - Why Service innovation is different | |When Innovation Follows Promise - Why Service innovation is different | ||
| Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | | Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | ||
Revision as of 14:42, 16 January 2014
| # | Item | Content | Link |
|---|---|---|---|
| 1 | BS ISO 37500 Outsourcing | Draft ISO Standard for Outsourcing | [[1]] |
| 2 | ITIL v3: | IT Services Management, mandated by UK Government on some service contracts (including Defence) | [[2]] |
| 3 | CMMI for Services | Capability Maturity Model | [[3]] |
| 4 | Cambridge Service Alliance | Cambidge University, BAE Systems, IBM plus others | [[4]]/ |
| 5 | Cambridge Service Alliance Definitions | List of definitions for services that could clarify discussions. Especially with regard to seeing a service from different perspectives (supplier, procurer, customer) | [[5]]/ |
| 6 | Complexity in Services: an Interpretive Framework | Contains 76 reasons for services to be complex!! Cambridge Service Alliance Paper_June 2012 | [[6]] |
| 7 | Service Systems Engineering (SEBoK) | Guide to the Systems Engineering Body of Knowledge | [[7]] |
| 8 | Service Systems Engneering Stages (SEBoK) | Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | [[8]] |
| 9 | Smart Cities Framework | Guidance for decision-makers in smart cities and communities | [[9]] |
| 10 | Product Service Systems | Definition of Systems that comprise Product and Services | [[10]] |
| 11 | When Innovation Follows Promise - Why Service innovation is different | Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | [[11]] |
