SSE Meeting 24

INCOSE UK Service Systems Engineering Working Group

Meeting: 27 March 2017, Keynsham, Bristol

Attendees

Andrew Farncombe, Alan Crawford, John Davies, Iain Cardow, Simon Wright

Review of Health Care Case Studies

Two sources of Case Studies were considered. NHS CHAIN - Contact, Help, Advice, Information Network. [[1]]

Iain_C in contact with the Bristol Group with regard to presenting further work and getting feedback. The Bristol Group are looking at setting up study areas and this could be one of them.

Competencies for Services

Alan_C presented work taking the existing SE Competencies and asking if Services required a similar, lower, or higher level of competence. This lead to discussion and some adjustment. AC will update.

Stakeholders

John D presented a table of Stakeholders concerned with services and relating them to Artefacts of Services and then considering these against the example services we have been considering. It was felt that these should be linked to process/lifecycle. The lifecycles in the SE Handbook were considered. It was felt that ITIL and TOGAF were being used extensively for IT services the lifecycles associated with these should be considered.

Groups of Services

John D had investigated grouping suggested at ASEC but found not major differences to the Characteristics groupings. He had then considered using the Artefacts as a means of grouping, but this had not got very far.

Famework for Service Systems Engineering

It was generally felt that current work was missing a framework that would cover/relate major aspects: lifecycle, process, artefacts, stakeholders, lines of development etc. and that providing such a framework would be a major contribution that this group could make. TOGAF and ITIL provide some of this for IT-based services. Our work needs to include this as well as the non-IT aspects - Equipment, People, Support, etc. Agreed that our next meeting will focus on providing this through consideration of an example service.

Next Meeting

Monday 27 March 2017 11-30 to 15-30, Babcock, Keynsham, Bristol.