Related Work and Documents
From Service Systems Engineering Group Wiki
Revision as of 14:42, 16 January 2014 by Prof John Davies (Talk | contribs)
| # | Item | Content | Link |
|---|---|---|---|
| 1 | BS ISO 37500 Outsourcing | Draft ISO Standard for Outsourcing | [[1]] |
| 2 | ITIL v3: | IT Services Management, mandated by UK Government on some service contracts (including Defence) | [[2]] |
| 3 | CMMI for Services | Capability Maturity Model | [[3]] |
| 4 | Cambridge Service Alliance | Cambidge University, BAE Systems, IBM plus others | [[4]]/ |
| 5 | Cambridge Service Alliance Definitions | List of definitions for services that could clarify discussions. Especially with regard to seeing a service from different perspectives (supplier, procurer, customer) | [[5]]/ |
| 6 | Complexity in Services: an Interpretive Framework | Contains 76 reasons for services to be complex!! Cambridge Service Alliance Paper_June 2012 | [[6]] |
| 7 | Service Systems Engineering (SEBoK) | Guide to the Systems Engineering Body of Knowledge | [[7]] |
| 8 | Service Systems Engneering Stages (SEBoK) | Describes the stages of the service systems development process (SSDP) and expected outputs for each stage. Largely based on ITIL v3. (#2) | [[8]] |
| 9 | Smart Cities Framework | Guidance for decision-makers in smart cities and communities | [[9]] |
| 10 | Product Service Systems | Definition of Systems that comprise Product and Services | [[10]] |
| 11 | When Innovation Follows Promise - Why Service innovation is different | Contains four Case Studies: Hitachi, Bombardier, Rolls Royce, Caterpillar. Cambridge Service Alliance Briefing Paper 2012. | [[11]] |
