SSE Meeting 33

Attendees

John Davies, Iain Cardow, Sarwar Ahmad, Andrew Farncombe, Neil Hunter.

Overview

• Why go for a Service solution?
  • What are the benefits for the Supplier and the Customer?
• Why you will (/or will not) win a Service Contract?
• What is the big picture for buying and selling Services?
  • Can these be used to understand the processes for developing, providing, and using services?
• What types of service contract are there?
  • What are the cost models for the different types of contract?

Why go for a Service solution?

What are the benefits for the Supplier and the Customer?

For the Supplier:

• Use of existing environment
• Use of existing service components
• Less development
• Lower cost of development
• Lower risk of development failure
• Lower management cost
• Lower cost of support
• Lower time to market
• Lower overall risk
• Develop service components for use on other projects
• Can share load of different customers

But

• time until profit
• Needs investment up-front
• Supplier takes more of the risk
• Need to meet SLAs

Customer

• Lower cost
• Pay as you go
• Upgrades – same functions - do more
• Flexibility- extend and/or change functions
• Integration with other services
• Common look and feel
• Service Level Agreement

Why you WILL win a Service Contract?

• Experience of providing services
• Reputation within industry
• Investment to cover extremes of cost model
• Lower cost
• Solution built on standard environment and service components
• Built to integrate with other services
• Good operation
• Good level of support
• Meets SLAs

Why you will NOT win a Service Contract?

• Lack of experience
• Lack of reputation
• Price too high
• Not using/familiar with standards:
  • TOGAF
  • ITIL
  • CMMI for services
• Poor level of support
• Not meeting SLAs

Further Areas to Look at

• What is the big picture for buying and selling Services?

• What types of service contract are there?

• What are the cost models for the different types of contract?

Start of lifecycle

Work had been carried out to identify items required to provide and to use services and the links between them. These included

• the Business Strategy
• the Business Success
• the Business System/Service Solution
• the Business Case
• the Business Opportunity
• the Business Offering
• the Potential Customer
• the Potential Market
• the Customer Environment
• the Existing Technical Environment
• the Potential Customer
• the Existing Service Elements
• etc.

Service Contracts

• Six types of contract, based on Mobile Phones, Car Leasing, were discussed

Next Meeting

18 February 2019, 10-30 to 14-30, Rolls Royce, Filton, Bristol.