Difference between revisions of "SSE Meeting 33"

Latest revision as of 10:21, 7 January 2019

[edit] Attendees

John Davies, Iain Cardow, Sarwar Ahmad, Andrew Farncombe, Neil Hunter.

[edit] Overview

• Why go for a Service solution?
  • What are the benefits for the Supplier and the Customer?
• Why you will (/or will not) win a Service Contract?
• What is the big picture for buying and selling Services?
  • Can these be used to understand the processes for developing, providing, and using services?
• What types of service contract are there?
  • What are the cost models for the different types of contract?

[edit] Why go for a Service solution?

What are the benefits for the Supplier and the Customer?

[edit] For the Supplier:

• Use of existing environment
• Use of existing service components
• Less development
• Lower cost of development
• Lower risk of development failure
• Lower management cost
• Lower cost of support
• Lower time to market
• Lower overall risk
• Develop service components for use on other projects
• Can share load of different customers

But

• time until profit
• Needs investment up-front
• Supplier takes more of the risk
• Need to meet SLAs

[edit] Customer

• Lower cost
• Pay as you go
• Upgrades – same functions - do more
• Flexibility- extend and/or change functions
• Integration with other services
• Common look and feel
• Service Level Agreement

[edit] Why you WILL win a Service Contract?

• Experience of providing services
• Reputation within industry
• Investment to cover extremes of cost model
• Lower cost
• Solution built on standard environment and service components
• Built to integrate with other services
• Good operation
• Good level of support
• Meets SLAs

[edit] Why you will NOT win a Service Contract?

• Lack of experience
• Lack of reputation
• Price too high
• Not using/familiar with standards:
  • TOGAF
  • ITIL
  • CMMI for services
• Poor level of support
• Not meeting SLAs

[edit] Further Areas to Look at

• What is the big picture for buying and selling Services?

• What types of service contract are there?

• What are the cost models for the different types of contract?

[edit] Start of lifecycle

Work had been carried out to identify items required to provide and to use services and the links between them. These included

• the Business Strategy
• the Business Success
• the Business System/Service Solution
• the Business Case
• the Business Opportunity
• the Business Offering
• the Potential Customer
• the Potential Market
• the Customer Environment
• the Existing Technical Environment
• the Potential Customer
• the Existing Service Elements
• etc.

[edit] Service Contracts

• Six types of contract, based on Mobile Phones, Car Leasing, were discussed

[edit] Next Meeting

18 February 2019, 10-30 to 14-30, Rolls Royce, Filton, Bristol.