Difference between revisions of "SSE Meeting 33"
From Service Systems Engineering Group Wiki
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*Why go for a Service solution? | *Why go for a Service solution? | ||
** What are the benefits for the Supplier and the Customer? | ** What are the benefits for the Supplier and the Customer? | ||
| + | * Why you will (/or will not) win a Service Contract? | ||
| + | *What is the big picture for buying and selling Services? | ||
| + | |||
| + | ** Can these be used to understand the processes for developing, providing, and using services? | ||
| + | |||
| + | *What types of service contract are there? | ||
| + | **What are the cost models for the different types of contract? | ||
| + | |||
| + | |||
| + | == Why go for a Service solution? == | ||
| + | What are the benefits for the Supplier and the Customer? | ||
| + | For the Supplier: | ||
| + | *Use of existing environment | ||
| + | *Use of existing service components | ||
| + | *Less development | ||
| + | *Lower cost of development | ||
| + | *Lower risk of development failure | ||
| + | *Lower management cost | ||
| + | *Lower cost of support | ||
| + | *Lower time to market | ||
| + | *Lower overall risk | ||
| + | *Develop service components for use on other projects | ||
| + | *Can share load of different customers | ||
| + | But | ||
| + | *time until profit | ||
| + | *Needs investment up-front | ||
| + | *Supplier takes more of the risk | ||
| + | *Need to meet SLAs | ||
| + | |||
| + | Customer | ||
| + | *Lower cost | ||
| + | *Pay as you go | ||
| + | *Upgrades – same functions - do more | ||
| + | *Flexibility- extend and/or change functions | ||
| + | *Integration with other services | ||
| + | *Common look and feel | ||
| + | *Service Level Agreement | ||
| + | |||
| + | |||
| + | ** | ||
* Why you will (/or will not) win a Service Contract? | * Why you will (/or will not) win a Service Contract? | ||
*What is the big picture for buying and selling Services? | *What is the big picture for buying and selling Services? | ||
Revision as of 12:38, 13 December 2018
Contents |
Attendees
John Davies, Iain Cardow, Sarwar Ahmad, Andrew Farncombe, Neil Hunter.
Overview
- Why go for a Service solution?
- What are the benefits for the Supplier and the Customer?
- Why you will (/or will not) win a Service Contract?
- What is the big picture for buying and selling Services?
- Can these be used to understand the processes for developing, providing, and using services?
- What types of service contract are there?
- What are the cost models for the different types of contract?
Why go for a Service solution?
What are the benefits for the Supplier and the Customer? For the Supplier:
- Use of existing environment
- Use of existing service components
- Less development
- Lower cost of development
- Lower risk of development failure
- Lower management cost
- Lower cost of support
- Lower time to market
- Lower overall risk
- Develop service components for use on other projects
- Can share load of different customers
But
- time until profit
- Needs investment up-front
- Supplier takes more of the risk
- Need to meet SLAs
Customer
- Lower cost
- Pay as you go
- Upgrades – same functions - do more
- Flexibility- extend and/or change functions
- Integration with other services
- Common look and feel
- Service Level Agreement
- Why you will (/or will not) win a Service Contract?
- What is the big picture for buying and selling Services?
- Can these be used to understand the processes for developing, providing, and using services?
- What types of service contract are there?
- What are the cost models for the different types of contract?
Start of lifecycle
Work had been carried out to identify items required to provide and to use services and the links between them. These included
- the Business Strategy
- the Business Success
- the Business System/Service Solution
- the Business Case
- the Business Opportunity
- the Business Offering
- the Potential Customer
- the Potential Market
- the Customer Environment
- the Existing Technical Environment
- the Potential Customer
- the Existing Service Elements
- etc.
Service Contracts
- Six types of contract, based on Mobile Phones, Car Leasing, were discussed
Next Meeting
18 February 2019, 10-30 to 14-30, Rolls Royce, Filton, Bristol.
