SSE Meeting 33

Attendees

John Davies, Iain Cardow, Sarwar Ahmad, Andrew Farncombe, Neil Hunter.

Overview

• Why go for a Service solution?
  • Wat are the benefits for the supplier and the Customer?
• Why you will or will not win a Service Contract?
• What is the big picture for buying and selling Services?
• What types of service contract are there?
• What are the cost models for different types of contract?

Discussions covered:

• What What is needed in order that provider and Customer benefit from the use of Services?
• What sorts of service contracts are there and which are used in which cases ?

Start of lifecycle

Work had been carried out to identify items required to provide and to use services and the links between them. These included

• the Business Strategy
• the Business Success
• the Business System/Service Solution
• the Business Case
• the Business Opportunity
• the Business Offering
• the Potential Customer
• the Potential Market
• the Customer Environment
• the Existing Technical Environment
• the Potential Customer
• the Existing Service Elements
• etc.

Service Contracts

• Six types of contract, based on Mobile Phones, Car Leasing, were discussed

Next Meeting

18 February 2019, 10-30 to 14-30, Rolls Royce, Filton, Bristol.