SSE Meeting 33

Attendees

John Davies, Iain Cardow, Sarwar Ahmad, Andrew Farncombe, Neil Hunter.

Overview

• Why go for a Service solution?
  • What are the benefits for the Supplier and the Customer?
• Why you will (/or will not) win a Service Contract?
• What is the big picture for buying and selling Services?

• • Can these be used to understand the processes for developing, providing, and using services?

• What types of service contract are there?
  • What are the cost models for the different types of contract?

Start of lifecycle

Work had been carried out to identify items required to provide and to use services and the links between them. These included

• the Business Strategy
• the Business Success
• the Business System/Service Solution
• the Business Case
• the Business Opportunity
• the Business Offering
• the Potential Customer
• the Potential Market
• the Customer Environment
• the Existing Technical Environment
• the Potential Customer
• the Existing Service Elements
• etc.

Service Contracts

• Six types of contract, based on Mobile Phones, Car Leasing, were discussed

Next Meeting

18 February 2019, 10-30 to 14-30, Rolls Royce, Filton, Bristol.